Support Technician
Hours: 40 hours per week
Salary: Competitive
Ref No: HRJOB4308
Business Unit: Central Services
Location: Craigavon
Open To: Internal & External Candidates
(**Please note this is a re-advertisement, if you have applied for this position within the past 6 months, we will be unable to accept your application at this time)
The Company
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organisation that has organically grown over 50 years now employing almost 5,000 highly skilled personnel worldwide. Our Global headquarters is located in Craigavon, Northern Ireland with additional operations throughout Europe (UK, Ireland), across the US (Pennsylvania, North Carolina and California) and in Asia (Singapore and Japan).
Our drive and passion for the values championed by our Founder, and enshrined in the ethos of Almac, ensures that ‘Partnering to Advance Human Health’ is more than just a strapline – it is our way of life.
Advancing human health requires exceptional people – your talent, experience and passion will be the perfect match. Together we will make an exceptional difference to the health of countless patients all over the world ………and this is just the beginning.
Let’s be exceptional together
The Role
Working as part of the Service Delivery team based in our global headquarters in Craigavon, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The role also includes mentoring and providing support to the Support Technician role in their particular area of expertise.
As part of a busy team within a rapidly growing organisation, operating within a challenging industry you will benefit from the numerous personal and professional developmental opportunities available throughout the Almac group.
Essential Criteria
- Degree (or equivalent) in Computer Science or related topic
- Full current driving licence
- Significant Experience in Desktop Support
- Working knowledge of Microsoft Office packages to include Word, Excel, Outlook and PowerPoint (2000, 2003, 2010 and 2013)
- Proficient in the use of Active Directory 2008 and Windows 2000/XP
- VDI Desktop Support
- Smart phone configuration
Desirable Criteria
(The following criteria may be applied if a large pool of applicants exist)
- SCCM Support/Admin
Reward
- Competitive salary
- Family friendly flexible working
- Learning and development opportunities and support
- Health promotions
- Enhanced pension contribution
- Long service awards
- 34 days annual leave allowance
- Marriage leave
- Free car parking
- Moving house leave
- Subsidised restaurant
- Paid medical appointments
- Childcare vouchers (including early return bonus)
- Occupational sick pay
- Enhanced maternity pay
- On site physiotherapist
- Critical illness policy
- Perks discount scheme
- Death in service benefit
- Westfield health benefit
(Full detail including eligibility criteria is outlined in the company handbook)
To Apply
Apply online at www.almacgroup.com/careers
Closing Date
14th September 2018 at 17.00 hours